Delivery times
Returns Policy
How do I order?
What if I want to send something back?
What size should I buy?
When will I get my T-Shirts?
What does 'Ink Blue' (or any other colour) look like?
What type of T-Shirt will I be getting?
How do I remove something from my Shopping Basket?
How can I be sure my Credit Card details are safe?
Can I get a refund if I don't like it?
Will I get spammed if I give you my email address?
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How to be a stockist
Shipping
Postage & packing is free for all UK orders. For all orders outside the UK a small additional charge will be applied to the cost of the purchase. This additional charge is determined by the country that you want the goods delivered to.
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Delivery times
Our objective - to get your orders out to you in within 1 to 28 days. The difference in time is based on stock levels and demand at that time, if its selling like hot cakes then its going to take longer. If you are ordering something for a present and want to be sure you will get it in time, give us a call and ask if we have it in stock - 07884 434 704.
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Returns Policy
Your satisfaction is our main aim. All of our products come with a 30 day no questions asked guarantee. Our operation is like all other mail order companies, if you are unsatisfied with your purchase or it just doesn't fit and you want a different size: Please return it in its original packaging, unworn, with the order number, and instructions as to what you would like us to do. We will then send out an alternative size at no extra cost to you or give you a refund. Please use Recorded Delivery as Idiom can't take responsibility for tees sent back unrecorded. Returns Address: 71B Holmewood Gardens Brixton SW2 3NB
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How do I order?
1. Click PRODUCTS on the navigation bar, then click on the design you want. 2. You should now see some drop-down menus asking you to select a size and colour,there will be a separate drop down menu for each type of product (eg. T-Shirt or Hood). 3. Once you're happy with your choice click on ADD TO BASKET 4. You should now see your selection in the shopping basket, to go back to the store, click CONTINUE SHOPPING 5. Or, if you're ready to buy, click on CHECK OUT 6. The next few screens will prompt you to enter your payment and address details.
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What if I want to send something back?
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. We operate just like any mail order company, so if you are unsatisfied with your purchase, or it just doesn't fit and you want a different size: Please return it in its original packaging, unworn, with the order number, and instructions as to what you would like us to do. We will then send out an alternative size at no extra cost to you or give you a refund. Returns Address: 71B Holmewood Gardens Brixton SW2 3NB
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What size should I buy?
Generally speaking, our Ts are not in the 'baggy' style, and could be described as 'slightly fitted'.
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When will I get my T-Shirts?
We usually ship within 3-5 days of receiving your order. However, please allow 28 days for delivery as some items can suddenly become out of stock due to spikes in demand.Where possible, we will warn you about long delivery times on products by placing (28 Day Delivery) in the drop-down menus.
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What does 'Ink Blue' (or any other colour) look like?
Most of our Products will have photos in a pop-up window, click on the words info & photos within the products. Colours on your computer monitor cannot be a 100% exact representation of the actual T-Shirts, but should give a good idea of what you'll be getting.
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What type of T-Shirt will I be getting?
Our 100% cotton tees are combed which means its smooth to touch and the weight is 220 grams - a nice rich feel (average t on the market weighs 180g).
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How do I remove something from my Shopping Basket?
At the bottom of every screen in the PRODUCTS section there is a VIEW BASKET button, you may need to scroll down to see this in certain parts of the catalogue. Click the button to show the contents of your basket, to remove something; click on the appropriate check-box in the REMOVE column, and then click on UPDATE.
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How can I be sure my Credit Card details are safe?
All credit card transactions are processed by PayPal , who are one of the leading online transaction processors in the UK for safety and reliability. PayPal processes your payment securely and we receive your order requirements. We never see your credit card details.
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Can I get a refund if I don't like it?
If you are unsatisfied with your purchase and are completely sure nothing else from our site would be suitable for you, we will give you a full refund directly onto your Credit Card, once the item(s) have been returned to us.
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Will I get spammed if I give you my email address?
Idiom Ltd do not disclose buyer's information to third parties, we hate spam just like you do. If you sign up for our newsletter we can assure you that your email address will not be passed on to spam-bots or any other third party, you will receive a short, text-only, twice monthly newsletter explaining our latest products, special offers and events. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, and to store your details if you select the 'Remember Me' Option. All this data is stored on your computer's hard-drive and cannot be accessed by anyone else.
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